Returns & Exchanges
RETURNS & EXCHANGES POLICY
At Fabricpitara, each fabric we supply goes through strict quality checks from multiple hands ensuring accurate measurements, defect-free designs or prints, and undamaged and unworn condition.
A. RETURNS OR EXCHANGE
In rare cases, where you wish to return or exchange full or partial order if it is defective (not applicable in case of fabrics measuring 3 meters or less), you may place a request for return or exchange directly from your orders summary, by sending us an email at email@example.com or our registered WhatsApp number 9313922351 with your order number in the subject, the image of the particular areas of fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of order. The refund shall be subject to conditions detailed in clauses no. 1 and 2. Please refer to the icon marked in the product as non-returnable, those products cannot be returned in any case unless defective. Refunds are also not applicable on discounted products.
NOTE: PRODUCTS BOUGHT ARE 3 METERS OR LESS IN QUANTITY OR BOUGHT ON SALE ARE NOT RETURNABLE OR EXCHANGEABLE UNLESS DEFECTIVE.
1. WHEN PRODUCT IS DEFECTIVE OR DAMAGED
1.1. REFUND POLICY
1.1.1. In all instances of returns covered under clause 1.2, the customer shall get a full refund for the returned products.
1.1.2. Discounts on a bulk order valued INR 50,000, or above, shall be adjusted on a pro-rata basis and shall be applicable on the actual net value of the order after the return.
1.1.3. Fabric Pitara shall arrange pickup from your delivery location. The pick-up location has to be the same as the shipping address. In case our logistics partner is not able to cover the pick-up location; the customer shall return the package on their own, and share a scanned copy of the receipt via email/Whatsapp.
1.1.4. All refunds are by default processed as gift cards of equivalent value which a customer can use to buy products on www.fabricpitara.com for 6 months. In case a customer chooses otherwise, the refund can be transferred back into the source (pre-paid) or bank account (Cash-On-Delivery).
1.2. COVERED AS DEFECT OR DAMAGED
1.2.1. Substantially inconsistent visual appearance in terms of print, texture, embroidery, or colors is visible right at the time of the product is first unpacked
1.2.2. The fabric is abruptly torn and is not usable
1.2.3. The structure is loosely woven in part or areas or the weave is damaged or torn
1.3. NOT COVERED AS DEFECT OR DAMAGE
1.3.1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.
1.3.2. Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric are clearly mentioned on the respective product page.
1.3.3. Any fabric ordered below 3 meters of measurement doesn’t qualify for a return.
1.3.4 If tags are removed from the product, the product doesn’t qualify for a return.
1.4.1. Any request of exchange shall be fulfilled subject to the availability of the fabric in the inventory on the date of receipt of returned order/products.
1.4.2. Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.
1.5. CONDITIONS OF RETURNED PRODUCTS
1.5.1. The tags on the product should be intact.
1.5.2. The product should be unwashed, unused, unstitched, and in an undamaged condition.
1.5.3. The item needs to be returned along with the original packaging.
1.5.4 Sale products will not be returnable or exchangeable except in case of a defect.
2. WHEN A CUSTOMER CHANGED HIS/HER MIND OR DID NOT LIKE THE PRODUCT
2.1. REFUND POLICY
In all such instances when a customer changed their mind, or the fabrics didn’t meet their set expectations, and wish to return part or whole of the order (not applicable in case of fabrics measuring below 3mtrs), Fabricpitara shall accept returns for the rest of the fabrics, given that returned products qualify the conditions mentioned in clause 2.2. In such cases, the customer shall bear the full shipping charges, and there shall be no reverse pick-up facility to avail. The refund shall be processed within 5-7 days from the date of receipt of returned order back at the shipping source. Please refer to the icon marked in the product as non-returnable, those products cannot be returned in any case.
2.2. CONDITIONS OF RETURNED PRODUCTS
2.2.1. The tags on the product should be intact.
2.2.2. The product should be unwashed, unused, unstitched, and in an undamaged condition.
2.2.3. The item needs to be returned along with the original packaging.
a. You can cancel an order until it has not been shipped out of our Warehouse which is notified through an email within 24 to 48 hours from placing an order. This includes items purchased on sale also. Any amount paid shall be credited back into the requested bank account.
b. You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number 9023760129 during official business hours from Monday to Saturday. 10 AM to 6 PM.
c. You can cancel the order by calling us on the customer care number 9023760129 during official business hours from Monday to Saturday. 10 AM to 6 PM.
d. If you had selected Cash on Delivery at the time of placing an order, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation.
If you still have any queries about our Returns & Exchange policy kindly drop us an email at firstname.lastname@example.org, and we will reply to you within 2-3 working days.